Shipping Policy

Processing Time

Orders are typically processed within 1-3 business days after payment confirmation. Due to the specialized nature of our products, some items may require additional preparation time. We will notify you if your order requires extended processing time.

Shipping Methods and Delivery Times

We offer the following shipping options:

Domestic Shipping (Within Country):

• Standard Shipping: 30 business days
• Express Shipping: 15 business days
  

International Shipping:

• International Standard: 30 business days
• International Express: 15 business days

Please note: Delivery times are estimates and may vary due to carrier delays, weather conditions, customs processing, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on:

• Destination address
• Weight and dimensions of items
• Selected shipping method

Free shipping may be available for orders over a certain amount - check our current promotions at checkout.

Geographic Coverage

We ship all over the world to most countries and territories. Remote areas may have additional delivery time or restrictions. Please contact us at info@washerdrone.com if you're unsure about shipping availability to your location.

Some products may have shipping restrictions to certain locations due to regulations or carrier limitations.

International Orders

Customs and Duties:

• International customers are responsible for any customs duties, taxes, or fees imposed by their country
• These charges are not included in your order total and are collected separately by customs authorities
• We are not responsible for delays caused by customs processing

Documentation:

• All international shipments include proper customs declarations
• We may require additional information for customs clearance

Tracking Your Order

Once your order ships, you will receive:

• Email confirmation with tracking number
• Tracking link to monitor your shipment progress
• Estimated delivery date

Delivery

Delivery Requirements:

• Signature may be required for high-value items
• Please ensure someone is available to receive the package
• If no one is available, the carrier will attempt redelivery or hold the package at a local facility

Delivery Issues: If you experience any delivery issues, please contact us immediately at info@washerdrone.com with your order number and tracking information.

Shipping Damage

If your order arrives damaged:

1. Do not refuse the shipment - accept it and note the damage
2. Take photos of the damaged packaging and contents
3. Contact us within 48 hours at info@washerdrone.com
4. We will work with you and the carrier to resolve the issue

Shipping Restrictions

Due to the nature of our products, certain shipping restrictions may apply:

• Some items may require special handling or carriers
• Hazardous materials regulations may affect shipping options
• Size and weight limitations may apply to certain shipping methods

Order Changes and Cancellations

Before Shipping:

• Orders can be modified or cancelled within 2 hours of placement
• Contact us immediately at info@washerdrone.com if changes are needed

After Shipping:

• Orders cannot be changed or cancelled once shipped
• Please remember our no-return policy applies to all orders

Lost or Stolen Packages

Carrier Responsibility:

• Once a package is marked as delivered by the carrier, responsibility transfers to the customer
• We recommend using a secure delivery location or requiring signature confirmation

Insurance:

• High-value orders may include shipping insurance
• File claims for lost packages directly with the carrier using provided tracking information

Holiday and Peak Season Shipping

During peak seasons (holidays, sales events):

• Processing times may be extended
• Shipping carriers may experience delays
• We recommend ordering early to ensure timely delivery
• Updated shipping information will be posted on our website

Contact Information

For shipping questions or issues:

• Email: info@washerdrone.com
• Response time: Within 48 hours during business days

Policy Updates

This shipping policy may be updated periodically. The current version is always available on our website. Continued use of our services constitutes acceptance of any updates.